Return Policy

RETURN POLICY

Thank you for your purchase. We hope you are happy with your order. However, if there is an issue with your purchase, please see our return policy below.

RETURNS

All eligible returns must be postmarked within seven (7) days of the delivery date. Returned items must be in new and unused condition, with all original tags and labels attached.

Sweaters, shirts, and other merchandise are made to order and are FINAL SALE. Because these items are produced specifically for each order, we do not accept returns or exchanges due to sizing, change of mind, or other personal preference. 

If there is an issue with your made-to-order item, please contact us at artesaniadiaz.com@gmail.com. If your return is approved, you may ship the item back to us for a refund.

Seasonal items and sale items are FINAL SALE and cannot be returned or exchanged.

RETURN PROCESS

To request a return, please email us at artesaniadiaz.com@gmail.com within seven (7) days of delivery. Please include your order information and a description of the issue.

If your return is approved, securely place the item in its original packaging and mail your return to:

Artesania Diaz
Attn: Returns
201 Walter Street
Princeville, NC 27886
United States

Customers are responsible for all return shipping costs for returns due to a change of mind. 

REFUNDS

After we receive and inspect your approved return, we will process your refund. Please allow at least four (4) business days after we receive your item for your return to be processed. We will notify you by email once your refund has been processed.

Original shipping charges are non-refundable unless otherwise stated.

EXCEPTIONS

Sweaters, shirts, and other made-to-order merchandise are FINAL SALE, except when there is an issue with the item and the return has been approved.

Sale items and seasonal items are FINAL SALE and cannot be returned or exchanged.

QUESTIONS

If you have any questions about our return policy or need to report an issue with an order, please contact us at:

personal cell: 2522008264

artesaniadiaz.com@gmail.com