Return Policy

RETURN POLICY

Last updated January 03, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. NO RETURNS OR REFUNDS ON SEASONAL ITEMS.

RETURN PROCESS

To return an item, please email customer service at info@artesaniadiaz.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Artesania Diaz

Attn: Returns

RMA #

201 Walter Street

Princeville, NC 27886

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, $8.99 will be deducted from your return to cover shipping charges.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least four (4) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

● Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

2522008264

info@artesaniadiaz.com

This return policy was created using Termly's Return and Refund Policy Generator.